At First Creations, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help!
Returns
📦 You may return unused and unopened items within 30 days of delivery for a refund or exchange.
✔️ Items must be in their original packaging and in new condition.
✔️ Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔️ A receipt or proof of purchase is required for all returns.
Refunds
💳 Once we receive and inspect your return, we will notify you about the approval status.
✔️ Approved refunds will be processed within 5-7 business days to your original payment method.
✔️ Shipping fees are non-refundable, except in cases of defective or incorrect items.
Exchanges
🔄 We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@firstcreations.net
Non-Returnable Items
🚫 Digital products, downloadable content, and gift cards cannot be returned or refunded.
How to Initiate a Return
📩 Contact us at info@firstcreations.net with your order number and reason for return.
📦 We will provide return instructions and shipping details.
By placing an order, you agree to this Return & Refund Policy, which complies with Google Merchant Center guidelines.
For further assistance, please reach out to our customer support team at info@firstcreations.net!
