Shipping Information

Delivery within 3-5 business days. 
A $9.00 Priority Mail flat fee will be added at checkout.

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Digital Product Policy 

At First Creations, we provide high-quality digital products designed to inspire learning and creativity. Please read our policy carefully before making a purchase.

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Purchase & Access

✅ Once your purchase is complete, you will receive an instant download link via email or through your account dashboard.
✅ Ensure you provide a valid email address at checkout to receive access to your digital files.

Refunds & Returns

🚫 All digital product sales are final. Due to the nature of digital downloads, we do not accept returns, refunds, or exchanges once a purchase has been completed.
⚠️ If you experience issues accessing your file or believe you received the wrong product, please contact our support team at info@firstcreations.net, and we’ll be happy to assist you.

Usage License & Restrictions

🔹 Personal Use Only – Purchased digital products are for individual use and cannot be resold, redistributed, or shared.
🔹 No Modifications for Resale – You may not alter, copy, or distribute any portion of our digital content for commercial use.
🔹 Intellectual Property – All digital files remain the property of First Creations and are protected by copyright laws.

Technical Support

📩 If you encounter download issues, broken links, or need assistance accessing your product, please reach out to our support team at info@firstcreations.net within 7 days of purchase.

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By purchasing a digital product from First Creations, you agree to the terms outlined in this Digital Product Policy, ensuring compliance with Google Merchant Center guidelines.

For further assistance, feel free to contact us!

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Return & Refund Policy

At First Creations, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help!

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Returns

📦 You may return unused and unopened items within 30 days of delivery for a refund or exchange.
✔️ Items must be in their original packaging and in new condition.
✔️ Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔️ A receipt or proof of purchase is required for all returns.

Refunds

💳 Once we receive and inspect your return, we will notify you about the approval status.
✔️ Approved refunds will be processed within 5-7 business days to your original payment method.
✔️ Shipping fees are non-refundable, except in cases of defective or incorrect items.

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Exchanges

🔄 We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@firstcreations.net

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Non-Returnable Items

🚫 Digital products, downloadable content, and gift cards cannot be returned or refunded.

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How to Initiate a Return

📩 Contact us at info@firstcreations.net with your order number and reason for return.
📦 We will provide return instructions and shipping details.

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By placing an order, you agree to this Return & Refund Policy, which complies with Google Merchant Center guidelines.

For further assistance, please reach out to our customer support team at info@firstcreations.net!